These Terms of Trade govern all quotations, order confirmations and supply contracts between Aikyam (“we”, “us”) and the buyer (“you”). They apply to every enquiry, sample, order and shipment unless we have agreed something different with you in writing. By placing an order you accept them.
We supply business to business only. We do not sell to consumers and we do not supply retail quantities.
1. Quotations
A quotation is an invitation to order, not a binding offer, and does not become a contract until we confirm your order in writing. Every quotation states a validity period; agricultural commodity prices move with harvest, domestic demand and freight, so quotations outside that period must be re-confirmed.
Unless a quotation says otherwise, prices are quoted FOB Mumbai under Incoterms 2020 and are exclusive of destination charges, import duties, taxes, clearance costs and any fees levied in your country.
2. Orders and acceptance
An order is accepted only when we issue a proforma invoice and you confirm it. The proforma invoice, together with these terms, forms the contract between us and prevails over any purchase order conditions of your own that we have not expressly accepted in writing.
The proforma invoice records the specification, quantity and tolerance, packing, Incoterm and named port, payment schedule, delivery window and the testing regime that applies. Anything not recorded there is not part of the contract.
3. Minimum order quantities
- First orders start at 500 kg per product.
- Once a supply relationship is established we prefer a minimum of 5 MT per order.
- We are flexible on first and second orders. Ask us.
- Saffron is handled case by case and is not subject to the standard minimums.
4. Specifications and quality
Goods are supplied to the specification recorded in the proforma invoice. Where a specification names a test method, that method governs; where two methods would give different results for the same parameter, only the named method applies.
Each consignment is verified by a Certificate of Analysis issued before dispatch and covering the lot shipped. Agricultural goods are natural products, so parameters such as colour, granulation, moisture and active-constituent content vary within the stated tolerances between lots and between seasons. Variation within an agreed tolerance is not a defect.
We retain a counter-sample of each shipped lot. You should retain the sample sent to you. Claims are assessed against these samples.
5. Samples
Samples are dispatched by courier and typically reach most destinations within 10 to 15 business days, with tracking sent on the day of dispatch. A sample shows the type, grade and general quality of the goods. It is not a warranty that every unit of a production lot will correspond to it exactly, and any bulk supply is judged against the agreed written specification rather than against the sample alone.
6. Payment
- Payment is by irrevocable Letter of Credit (LC), mandatory on all orders unless agreed otherwise in writing.
- Payment must be made in the currency stated on the invoice, in cleared funds, without set-off or deduction.
- All bank charges, remittance fees and correspondent bank charges outside India are for your account.
- Production is not scheduled and goods are not released for shipment until the relevant payment has been received.
Where payment is late, we may suspend production or shipment, and any agreed delivery window is extended accordingly.
7. Packing and marking
Goods are packed to the specification recorded in the proforma invoice. Where you require particular marking, labelling, barcoding or language on the packaging, you must supply the artwork and wording in writing before production begins, and you are responsible for its accuracy and for its compliance with the law of the destination market.
8. Shipment and delivery
We ship from Mumbai. Indicative sea freight transit times, which vary with service, sailing schedule and transhipment:
| Destination | Sea freight |
|---|---|
| UAE / GCC | 12–18 days |
| United Kingdom | 25–30 days |
| Europe (Rotterdam / Hamburg) | 28–35 days |
| USA | 30–40 days |
Delivery and transit times are estimates given in good faith. They are not guaranteed and time is not of the essence, unless we have expressly agreed a guaranteed date in writing. We are not liable for delays caused by carriers, port congestion, customs, quarantine or inspection at either end.
We may ship in part consignments. Quantities are subject to the tolerance stated in the proforma invoice, and the invoice is adjusted to the quantity actually shipped.
9. Title and risk
Risk passes in accordance with the agreed Incoterm. Title in the goods does not pass to you until we have received payment in full for that consignment, notwithstanding that risk may already have passed to you.
10. Inspection, claims and rejection
You must inspect the goods on arrival. Any claim relating to quality, condition, shortage or specification must reach us in writing within 14 days of the goods arriving at the destination port, supported by photographs, the container and seal numbers, and, for a quality claim, an analysis from an accredited laboratory performed on a properly drawn sample.
Claims notified after that period, or on goods that have been processed, re-packed, blended or sold on, cannot be assessed and are not accepted. Goods must not be returned without our written authorisation.
Where a claim is accepted, our liability is limited, at our option, to replacing the affected goods, issuing a credit, or refunding the invoice value of the affected goods.
11. Import compliance is your responsibility
You are responsible for satisfying yourself that the goods, their specification, their packaging and their labelling comply with the law of the country of import, and for obtaining every import licence, registration, permit and clearance required there.
This includes residue and contaminant limits, permitted sterilisation methods, additive and colour rules, novel food or supplement authorisation, and language and labelling requirements. We will tell you what we know and provide the documentation we can, but destination compliance remains yours. We are not liable for goods refused entry, detained or destroyed because of destination-market requirements that were not specified to us in writing before production.
12. Documents
We provide the documentation package agreed in the proforma invoice, which ordinarily includes the commercial invoice, packing list, bill of lading, certificate of origin, phytosanitary certificate and lot-specific Certificate of Analysis, plus any additional certification agreed. You must tell us before production of every document your market requires and the exact consignee details to be used. Corrections needed because of details supplied late or incorrectly are chargeable.
13. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including crop failure, extreme weather, epidemic or pandemic, fire, flood, strike or labour dispute, war or civil unrest, act of government, export or import restriction, port closure, and failure of shipping or transport services. If such an event continues for more than 60 days, either party may cancel the affected order, and we will refund any advance received for goods not shipped.
14. Limitation of liability
Our total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the invoice value of the goods giving rise to the claim.
We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts, loss of anticipated savings, or reputational harm. Nothing in these terms excludes any liability that cannot lawfully be excluded.
15. Confidentiality
Each party will keep confidential the pricing, specifications, formulations and commercial information disclosed by the other in the course of dealing, and will use it only for the purposes of the supply relationship.
16. General
- You may not assign or transfer your rights under a contract with us without our written consent.
- A delay or failure by us to enforce any term is not a waiver of it.
- If any provision is held to be invalid or unenforceable, the remaining provisions continue in full force.
- These terms, together with the proforma invoice, form the entire agreement between us and supersede any prior discussions or correspondence.
- We may amend these terms from time to time. The version in force when your order is confirmed is the version that applies to it.
17. Governing law and disputes
These terms and every contract made under them are governed by the laws of India. The parties will first attempt to resolve any dispute in good faith by negotiation. Any dispute that cannot be resolved that way will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Mumbai and proceedings conducted in English. Subject to that, the courts of Mumbai, Maharashtra have exclusive jurisdiction.
18. Contact
Questions about these terms, or about an order placed under them:
-
- Business and orders: business@aikyamhub.com
- General enquiries: hello@aikyamhub.com
- Address: Mumbai, Maharashtra, India
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You can also reach us through the enquiry form.
Last updated: 3 August 2026